We provide ongoing service

Website and Email Support

How can we assist you?

After your site is up and running our work doesn't stop there. We'll continue to provide support and be there when you need us.

We take pride in our personal customer service and strive to not only respond, but provide answers to customer questions quickly.

Call us

414-708-0777

Send a message

Fill out a short form

Email

Access your webmail, setup devices such as phones and tablets and troubshoot other common email issues.

CMS

View tutorials on how to accomplish common tasks in the Content Management System (CMS).

Miscellaneous

Support items that didn't fit in the other buckets such as FTP transfer instructions.

Frequently Asked Questions

Cost varies greatly in the same way the price to build a house depends on many factors. We'll need to talk to you and lean about the needs and features the new website will have. Things that determine cost are how large the site is because every page takes time to build and design. Interactive functions can cost more such as bill pay, secure areas, custom application development, video editing, integrating 3rd party tools, and many other things. Let's chat firt and then we'll put a thoughtful quote together. Sometimes we can give a ballpark quote over the phone but we prefer to think about the project prior to giving a quote.
If you want to move your website to our hosting services we will do that migration for no additional cost if the site is a basic and smaller HTML content site. For larger sites or ones using 3rd party CMS systems we'd need to talk about time and cost of migration.
Yes. While we offer tools such as Content Management Systems (CMS) that allow you to manage a site yourself we are happy to make changes and improvements for you. Your time is limited and valuable and we can assist in taking basic maintenance off your plate. Our prices are very reasonable.
We have a large library of purchased photos but the photo you need is usually the photo we don't have. Such is life. Thankfully there are some online resources with free images and also a site we have a subscription with. Find links to these resources here. We also have relationships with photographers and videographers should you wish to create custom photography or videos for your website.
Since the vast majority of our business clients pay by check we prefer that payment method. If you need to pay with a credit card we can send an electronic invoice to pay that way. There's a 3% fee added for credit card payments.
You are welcome to contact any of our current clients that you see on our portfolio page. Just ask and we'll provide you with all the references you would like. We'll of course cherry pick the clients we work most often with but you are more than welcome to contact any client of ours.
Absolutely! After payment of any website we build has been paid in full, the content, design, images and code are all your property. We can export the database and provide source code for any custom applications that have been built.
Yes! We will register and/or transfer your existing domain name to our registrar for ongoing management. The domain registration will be included on your annual website hosting renewal invoice. Keep in mind that one domain name registration is included for no additional cost with a hosting account. If need to manage your own domain or DNS while using our services we can grant access to do that. Just ask!
We don't care for WordPress. We find it complex and hard for business owners to work with. While powerful and there are tons of plugin options all of those options means lots of settings and interfaces to navigate. It's overwhelming and easy to break things. When you consider all of the third-party tools that need to work together and constantly be upgraded it's not for the faint of heart. We have a simpler system that is clean and focuses on front-end editing with just the options a client needs to edit their site content. On the back-end we can do a ton and have endless options. That back-end is outside of the CMS and seperate from the editing functions. If you'd like a peek of how the system works you can view some of our CMS training videos.
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