How can we help?

Support and frequently asked questions

ProActive Design LLC takes pride in our personal customer support and strives to not only respond, but provide answers to customer questions quickly. For emergency needs, please call us directly at 414-708-0777 or fill out the form on this page. This form goes directly to our phones, including evenings and weekends!

Email setup instructions

Non-SSL Email Connection

Username: Your full email address (ex: john@yourdomainname.com)
Outgoing mail server: mail.yourdomainname.com
Incoming mail server: mail.yourdomainname.com
Port: 587 (or 25 if 587 doesn't work, it depends on your ISP)
Authentication: Outgoing mail server requires authentication
SSL/TLS: No
IMAP or POP? IMAP (POP is also supported)
IMAP Port: 143

SSL Email Connection

Username: Your full email address
(ex: john@yourdomainname.com)
Outgoing mail server: proactivemailserver.com 
Incoming mail server: proactivemailserver.com 
Port: 465
Authentication: Outgoing mail server requires authentication
SSL: Yes
IMAP or POP? IMAP
IMAP Port: 993

Configure various phones and tablets

Miscellaneous

SmarterMail Video Tutorials

Please keep in mind that only our SmarterMail webmail platform is supported from a support and troubleshooting standpoint. When you configure a 3rd party device or piece of software to check/send email, you are partially relying on that 3rd party and not our services. For example, this can happen when you send email from your local PC via Outlook that uses your ISP (Internet Service Provider) as the sending IP address and not our email server. This may override the trusted setup of our server and make you more vulnerable to problems getting email to recipients. If you have trouble sending email to someone specifically, try to pull up the webmail interface and resend your email from there. Often the message will go through.