Support and frequently asked questions

How to setup IMAP in Outlook

IMAP Internet Message Access Protocol. The purpose of IMAP is to allow a client to have server-based email management. With IMAP, a client does not need to download and store its own messages. All messages can be manipulated and stored on the server.

Important notes:

Username/login: Always your full email address (ex: john@yourdomainname.com)
Outgoing mail server:  mail.yourdomainname.com
Incoming mail server:  mail.yourdomainname.com
Port: either 587 or 25, try both if one doesn't work (it depends on your ISP)
Outgoing mail server requires authentication (important setting)

To setup IMAP in Outlook:

1. From the tools menu -> select email accounts.
2. Click -> add a new email account -> click next
3. On the email accounts page -> select the IMAP radio button -> click next
4. On the email accounts page -> fill out all of the necessary information. Be sure to put in the incoming and outgoing server.
5. Click -> more settings.
6. Click -> the outgoing server tab.
7. (optional) If your outgoing server requires SMTP authentication, check the box labeled as such.
8. Click -> the advanced tab.
9. If your server requires a secure connection, make sure that those boxes for the incoming and outgoing servers are checked also.
10. Click Save.